FAQ

 

GETTING STARTED

How does this work?

 

SHIPPING

Is it safe to mail my photos?

How should I package my photos for mailing?

How long does shipping take? 

 

RESTORATION

My picture has torn areas, stains and entire portions missing. Can you repair these?

Will my photos be safe in your hands?

Can I review the restoration results before you ship them to me?

 

SCANNING & ARCHIVING

Why it is important to digitally archive your photos?

What can you scan? 

Is it better to scan photos or negatives?

I have pictures in albums, can I send an entire album?

How should I package my pictures for mailing?

What is dpi and how do I determine which resolution to choose?

Why are my scanned photo files so large after scanning?

 

DVDs & PRINTS

Can I get my restored photo archived on a CD or DVD?

Can you print my restored photo?

 

PAYMENT & GUARANTEE

What are my payment options? 

Do you have a satisfaction guarantee?

 

 

 

GETTING STARTED

How does this work?

 

Contact us for a Quote

Send us a message or email through our Contact Us page with instructions about your project, like “I have 10 carousels of slides that I would like digitized. How much would that cost?”, or “I need you to repair a photo that is torn in half. Can you do that?”. At this point, we will ask you to email a snapshot or mail a photocopy of your photo for review.  We will review your project and let you know how much work is involved and what it will cost.  Quotes are provided FREE of charge. You are under no obligation and will know your total project cost before work begins.

Review your quote

Once you review and approve your quote we will provide you with an invoice with payment information. You can pay either securely online through Paypal.  Receipt of your deposit will confirm your approval.

 

Your project begins

Typically, a photo restoration takes about a week.  Scan and archive projects can take longer depending on the number of photos, negatives, or slides to be scanned.

 

Review restored photos online

Restoration projects can be reviewed and approved online. We will send you an email with a link to review your file on our secure file-sharing account.

 

Enjoy & share!

When you are completely satisfied we will send you an archival quality DVD containing all of your restored and archived images.  With this, you can make prints and enlargements.  We can do this for you if requested. Enlargement sizes will be determined by the quality and size of the original photograph.

 

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SHIPPING

 

Is it safe to mail my photos?

It has been our experience that the US Postal Service and FedEx are very reliable. They both offer package tracking services and insurance for an additional fee. If you prefer not to send us the original via mail, you always have the option of sending us a good quality scanned copy by email or CD instead of parting with your original.

If you're still concerned, you can send your photos to us by overnight express. We'll receive your package the very next morning. The return trip won't be nearly as worrisome since we'll have a copy of your image stored digitally.

 

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How should I package my photos for mailing?
We recommend that you:​

  • Place large photos between two pieces of cardboard or similar protection. The edges of the cardboard should extend at least 1 inch beyond the photo.

  • If you are sending more than one photo, place a sheet of white paper or tissue paper between each photo.

  • Tape the cardboard together at the edges.

  • Wrap your photos, slides or negatives in plastic (Zilock freezer bag or tall kitchen trash bag) to protect them against moisture and dust.

  • Make sure your photos and slides are secured and won't shift during shipment.  Rubber bands work well to secure boxed or loose slides in a Ziplock bag.  If the slides are in a box, stuff the box with tissue paper, grocery bags, or paper towels to fill the empty spaces. Slides can also be sent in their slide carousel, but expect a higher shipping cost to compensate for the larger box and/or higher shipping weight.

  • Use a sturdy box that won't crush easily.  Your local post office provides flat-rate priority mail cardboard boxes free of charge and they work very well.  FedEx also provides boxes free of charge at any local FedEx shipping retailer. Use a padded envelope or special "Photo Mailer" package if you wish.

  • Shipping containers should be marked "DO NOT BEND" on both sides.

 

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How long does shipping take? 

Shipping time will depend on which shipping service you choose.  USPS flat rate Priority Mail service takes 1-3 days to ship.  Priority Express provides overnight delivery of your package.  FedEx provides a OneRate service and Fast Ship & Extra Care services.

 

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Restoration

 

My picture has torn areas, stains and entire portions missing. Can you repair these?

Absolutely. It is critical that we get as much of the original photograph as possible. You can refer to our Examples page to see torn photos that have been restored.

 

The more information you can provide about a specific photo the more accurate the restoration (i.e. the location of the shot, what info might be missing from the photo, additional photos of a person to help reconstruct their face, etc.) However, don’t worry if little is known about the missing parts of the image, high-quality restoration can still be achieved using our custom techniques.

 

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Will my photos be safe in your hands?

Yes, we scan your photos by hand, so there's no risk that your photos will get stuck and damaged inside an auto-fed machine. All services are conducted in-house. Your original files and photos never leave our hands.

 

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Can I review the restoration results before you ship them to me?
Yes. We will send a proof by email attachment for your review and approval.

 

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Scanning & Archiving

 

Why is it important to digitally archive your photos?

  • Original photos can be easily damaged.

  • You can print endless digital photos from the CD/DVD and share them with everyone in the family.

  • Your CD/DVD will contain high-resolution digital images that can later be used for printing, emailing and slide shows.

  • Digital photos can be uploaded to web-based genealogical sites and family trees.

  • FotoMend will keep your photos on file for 3 years, just in case anything should happen to your CD/DVD or originals. We offer this storage service for FREE!

 

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What can you scan? 
  • 35mm slides

  • 35mm negatives

  • Medium Format

  • 2.5"x5" negatives/tranparencies

  • 4"x5" negatives/tranparencies

  • Photographs of any size

  • Historical, vintage, family documents

 

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Is it better to scan photos or negatives?

If you have a choice, scanning negatives is a better option because: 

  • Negatives can be scanned at a much higher resolution than photos 

  • Negatives are cheaper to ship because you can use a smaller package

  • Negatives are in a sequence, therefore they are easier to organize while scanning

 

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I have pictures in albums, can I send an entire album?

It's always best to remove the individual photos from the album.  Shipping weight, size, and costs will be lower.  If it is not possible without damaging the photos, please feel free to ship the entire album.  We can scan each page individually on a flatbed scanner without removing the photos.

 

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What is dpi and how do I determine which resolution to choose?

Dpi means "dots per inch"; the number of individual dots that can be placed in a line within the span of 1 inch (2.54 cm). Higher dpi leads to higher quality prints.  You can scan photos at a lower dpi if the digital images are going to be used for internet based projects only, but if you plan to print and enlarge your digitized photos, we recommend that you have your photos scanned at 600 dpi. Furthermore, if you want to get the most out of post-scan services like photo restoration, you will definitely want to scan your photo at 600dpi.

 

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Why are my scanned photo files so large after scanning?

The higher the resolution a photo is scanned, the larger the file size will be.  But, higher resolution scans provide more clarity, sharpness, color depth etc. For instance, a photo scanned at 600dpi would give you a 5-7MB JPEG (compressed) file and a 30MB TIFF (unaltered) file.

 

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DVDs & Prints

 

Can I get my restored photo archived on a CD or DVD?

Yes, we can save your restored photo as a high-resolution image file on an archival Taiyo Yuden CD ($2.99) or DVD ($6.99).  Using superior burn technology, Taiyo Yuden CDs and DVDs have been tested under light and accelerated aging and can preserve data, photos and documents for 80 to100 years with proper handling.

 

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Can you print my restored or archived photos?

Yes, we can make high-quality digital prints of your restored photos in the following sizes:

 

  • 4x6 print  $0.99

  • 5x7 print $3.99

  • 8x10 print $6.99

 

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PAYMENT & GUARANTEE

 

What are my payment options? 

Our shopping cart allows you to pay online using PayPal.  Simply place an item into your shopping cart and follow the prompts on the screen to finalize payment.

If you have contacted us for a quote, we will send you an email with an invoice and a link to PayPal.  You will be taken to our secure PayPal payment page.  When the transaction is complete a receipt will be sent to you by email.  We accept payment in U.S. funds only.

 

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Do you have a satisfaction guarantee?

We back our services with a 100% satisfaction guarantee.  If you are not happy with our results, please contact us and we will be happy to fix anything for Free. Still not satisfied?  We will keep working until we get it right!

 

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